Privacy Policy

By using the services of Pandayama OÜ (hereinafter referred to as “Pandayama”, “online store”), the data subject (hereinafter referred to as “client”, “you”), whose personal data is processed, agrees to the processing of their personal information under the following conditions.

The processing of personal data is necessary for the provision of Pandayama services and the sale of products, without which it is not possible to use the services offered by Pandayama. The terms are in line with the European Union’s data protection regulation, which can be found here: >>.

Processing of Personal Data:

The online store https://Pandayama.ee/ (Pandayama OÜ, registration code 16418948), email address info@Pandayama.ee, is responsible for processing personal data on behalf of the online store. The processed personal data includes the following: name, phone number, and email address; delivery address of the goods; bank account number; purchase cost and payment details (purchase history); customer support information. Pandayama processes only those personal data that you have voluntarily provided to us. It is necessary to note that if you decide not to provide personal data that is essential for order fulfillment, we will not be able to contact you or provide you with the service.

Personal data is processed for the following purposes: Personal data is used for managing customer orders and delivering goods. Purchase history (purchase date, items, quantity, customer information) is used to compile reviews of purchased goods and services and analyze customer preferences. The bank account number is used to refund customers. Personal data, such as email address, phone number, customer name, is processed to resolve issues related to the provision of goods and services (customer support). The online store user’s IP address or other network identifiers are processed to ensure the functioning of the online store as an information society service and to compile statistics on the use of the website.

Pandayama’s online store has the right to use the customer’s email address to send advertisements and other information. You have the right to withdraw your consent at any time. Withdrawal of consent does not affect the lawfulness of processing based on consent before its withdrawal. The security of your personal data is important to Pandayama. As the responsible data processor, Pandayama is responsible for the security of your personal data.

Personal data is processed for the performance of the contract concluded with the client. Personal data processing is carried out to fulfill a legal obligation (e.g., accounting and consumer dispute resolution).

Personal data will generally not be disclosed by Pandayama to third parties.

It is necessary to note that Pandayama may only transfer your personal data to third parties if it is necessary for an auditor, legal advisor, accountant, or another person who provides services to Pandayama (e.g., IT services).

Pandayama provides the necessary personal data to the authorized processor Maksekeskus AS for making payments.

The customer support service of the online store receives personal data for managing purchases and purchase history and resolving customer inquiries. The name, phone number, and email address are provided to the customer’s chosen shipping service provider. In the case of goods delivered by courier service, the customer’s address is also provided in addition to the contact details. If the online store has accounting through a service provider, personal data is provided to the service provider for accounting purposes. Personal data may be provided to information technology service providers if necessary to ensure the functionality of the online store or data management.

Personal data is stored on servers belonging to zone.ee and Pandayama.com, located in Tallinn, Estonia. All personal data is stored on Pandayama.com servers until it is deleted. Access to personal data is ensured for online store employees who may access personal data for resolving technical issues related to the use of the online store and the provision of services. The online store implements appropriate physical, organizational, and IT security measures to protect personal data from accidental or unlawful destruction, loss, alteration, or unauthorized access and disclosure. Personal data is transmitted to the online store’s authorized processors (e.g., shipping service providers and data hosting services) based on contracts concluded between the online store and authorized processors. Authorized processors are required to implement appropriate protection measures when processing personal data. You can access and correct personal data in the user profile of the online store. If the purchase is made without a user account, corrections cannot be made. When deleting a customer account, personal data is deleted from zone.ee servers within 14 days, unless such data needs to be retained for accounting or consumer dispute resolution purposes. If a purchase is made in the online store without a customer account, the purchase history is deleted within one day. Personal data related to payments and consumer disputes is retained until the claim is settled. Personal data necessary for accounting purposes is retained. The consumer has the right to prohibit the collection and use of their personal data at any time, except when necessary to recover claims under the contract or to deliver goods.

Electronic personal data used for direct mail is only used if the consumer has separately given consent on the Pandayama website.
With regard to the processing of personal data, you have the right to:

request access to personal data collected about you by Pandayama and request copies of personal data; request the correction, completion, or deletion of personal data if it is inaccurate or not processed in accordance with applicable requirements; request that Pandayama restrict the collection, processing, or use of personal data about you; file a complaint to the Data Protection Inspectorate about the processing of your personal data.

If you have any questions about the processing of your personal data or wish to exercise the rights mentioned above, please submit a digitally signed request to the Pandayama email address info@Pandayama.ee.

Pandayama reserves the right to refuse to fulfill the request, notifying you of the grounds for refusal.

You acknowledge that you have read this Privacy Policy, fully understand it, and agree that Pandayama collects, uses, and discloses your personal data in accordance with this Privacy Policy.